The University
Library seeks to provide a collection that generations of UCSC community members
will be able to access, use, and enjoy. Therefore we must ensure that the items
held in the collection remain both available and in good condition. As a result,
fees are assessed in cases when items are returned late, damaged, or lost.
Pay your fines/fees: during regular library hours, payments may be made to library circulation staff by phone or in-person. The Library accepts debit/credit card payments and checks only. We are unable to accept cash payments OR recharges to resolve payments. Call 831-459-2756 (McHenry Library) OR 831-459-5300 (Science & Engineering Library)
Mail Payments:
ATTN: Circulation, McHenry Library, 1156 High Street, University of California,
Santa Cruz, Santa Cruz, CA 95064. Make Checks payable to the University Regents.
For regular circulating items, courtesy reminders are emailed 3 days before an item is due. A courtesy overdue e-mail is sent 6 days after the item is overdue. A replacement bill is sent (either by e-mail or postal mail) when the item is 45 days overdue. Patrons may view the status of their accounts on-line or speak with Circulation staff in person or by phone about the status of their account.
All categories of library borrowers are expected to return or renew items by the item's due date, or before the end of the item's grace period.
All borrowers are subject to billing for overdue material not returned within the specified grace period.
All borrowers are allowed to carry a maximum dollar amount on their account for 90 days (faculty/staff/grads—$50.00; undergrads/community/Friends—$25.00).
All borrowers who exceed their maximum allowable amount will have their accounts blocked until the item is returned or payment is made.
All borrowers who carry any charges (regardless of whether the charge exceeds their maximum allowable amount) on their library account for more than 90 days will have their accounts blocked until payment is made in full.
All borrowers are responsible for all of the items checked out on their library account.
Charges not paid after 90 days are subject to collections.
Unless an item has been recalled* (requested by another user), renewals may be placed:
* If an item has been recalled, a notice informing the borrower of the recall is e-mailed detailing when the item must be returned.
Grace periods:
• 14 days for books
• 3 days for journals, Multicultural/Curriculum and Reference items
• 15 minutes for Reserve items
Important note: Grace periods do not apply to items which have been recalled (requested by another library borrower) regardless of patron status (faculty, staff, student, community user, Friend).
The following will NOT result in reduced/canceled fines:
Failure to note due dates or to renew on time
Lack of knowledge of library policy or loan regulations
Disagreement with library policy
Inablility to pay fines or charges
Failure to receive overdue or recall notices
Unwillingness to take responsibility for materials loaned to a third party
Appeals submitted 90 days or longer after the fine was assessed
If you believe you have returned an item but your account still lists the item as being checked out to you, you may either initiate a Claims Returned (i.e., library staff will search for the book) with Library Circulation staff (in person or by phone) or fill out an appeal form. Either action will result in a search for the item. If the item is found, all associated charges will be removed from the borrower's account. If the item is not found, the borrower is responsible for the replacement and billing fees for the item.
Regular Circulating Item that has not been recalled* by another patron.
3 days before an item is due, an email courtesy reminder is emailed
6 days after the due date, an email is sent to the patrons
45 days to return the item after it is overdue
Billed for replacement,
billing and processing fees (minimum of $45.00 replacement, $16.00
billing and processing) on day 46 of overdue
status. Library Account is blocked - no privileges
until the account has been resolved - call the Library.
If the item is returned within 90 days of being billed for replacement, charges assessed will be waived and the block on the account will be removed.
If the item is returned after 90 days, the faculty member is assessed a $16.00 billing/processing fee for each overdue item. This fee is non-negotiable.
Effectively, a 90 day grace period is in effect for all faculty. Upon return of the items, payment of billing/processing fees accrued, and/or payment for replacement of the items, the block will be removed and Library services will resume. The Library feels this policy meets the dual goals of maintaining the collection and recognizing the need for faculty to conduct their research.
Recalled Item
The item is due 2 weeks from the date of recall (an email is sent informing the patron of the new due date)
If the item is returned by the newly assigned due date, no fees will be assessed and the acocunt will not be blocked
If the item is returned after the new due date, a block is automatically placed on the faculty person's account
Items returned two weeks after the new due date, will be assessed a non-negotiable $6.00 per item recalled, overdue fee.
Anyone, regardless of status, can have a book recalled. Manage your account on-line or call the Library to verify the status of items on your account: 831-459-5185 (McHenry), 831-459-5300
Journals and Reference and Library Use Only (LUO) books and journals
These items follow the same billing pattern as regular circulating items with the exception of the introduction of a $6.00 late fee per item, three days after the due date has passed. This late fee is non-negotiable.
Reserve overdue fines apply to items on Course Reserve, Multicultural Curriculum Collection (Curric) books and in the Protected Collection.
Fines accrue even while the library is closed.
The maximum fines per item is $25.00.
Fines on Reserve items are as follows:
$4.00 for the first hour or partial hour
$1.00 each hour thereafter
After 72 hours Reserve items will be considered lost. The borrower will be billed for the cost of replacing the item, the amount accrued in overdue fines, and a library billing fee of $16.00.
Upon return of the item, only the replacement cost of the item will be canceled, provided the item has not been replaced by the library.
There are no exceptions to policy for faculty; Reserve items are unique and failure to return them infringes on the right of access to other library patrons. These fees are non-negotiable.
Interlibrary Loan Items
A courtesy reminder (overdue) notice is sent within 1 to 2 weeks of the due date
3 weeks after the due date, a notice of bill pending is sent
4 weeks after the due date, the item is billed ($65.00 and $16.00 billing fee, $81.00 total per item overdue)
Document Delivery
(delivery of UCSC-owned items to UCSC faculty/staff/graduate students)
Selecting UCSC Document Delivery Service (fac/staff/grad only) within Melvyl Request, UC-eLinks OR Citation Linker, allows UCSC faculty, staff and graduate students to order and have delivered UCSC-owned books and articles.
articles are asssessed a $3.50 fee regardless of length
a bill for each UCSC-owned article ordered will be mailed the day after the article was ordered
charges for articles are assessed in a patron's circulation record
recharges may not be used to pay for document delivered articles
General Billing Information
Faculty are allowed a maximum of $50.00 in charges on their Library account.
If charges on the account exceed $50.00, the account is automatically blocked and business with the library is suspended.
Any chargesmore than 90 days in arrears, including charges that do not exceed the maximum allowable $50.00,will result in a block on the library account. Payment must be made in full, for any items that are +90 days past due.
Example: If Faculty X orders two document delivery articles on April 1, 2005 and does not pay for the articles by July 1, 2005, Faculty X will have his/her account blocked. An invoice will be sent to Faculty X requesting that payment be made at the Library in order to unblock his/her account.
Regular Circulating Item that has not been recalled* by another patron.
3 days before an item is due, an email courtesy reminder is emailed
6 days after the due date, an overdue reminder email is sent to the patrons
45 days to return the item after it is overdue
Billed for replacement, billing and processing fees (minimum o f $45.00 replacement, $16.00 billing and processing) on day 46 of overdue status. Library Account is blocked - no privileges until the account has been resolved - call the Library.
If the item is returned within 45 days, $6.00 per overdue item is assessed. This is non-negotiable
If the item is returned at any point after 45 days, a $16.00 per overdue item is assessed. This is non-negotiable.
Recalled Item
The item is due 2 weeks from the date of recall (an email is sent informing the patron of the new due date)
If the item is returned by the newly assigned due date, no fees will be assessed and the acocunt will not be blocked
If the item is returned after the new due date, a block is automatically placed on the faculty person's account
Items returned two weeks after the new due date, will be assessed a non-negotiable $6.00 per item recalled, overdue fee.
Anyone, regardless of status, can have a book recalled. Manage your account on-line or call the Library to verify the status of items on your account: 831-459-5185 (McHenry), 831-459-5300 (S&E)
Journals and Reference and Library Use Only (LUO) books and journals
These items follow the same billing pattern as regular circulating items with the exception of the introduction of a $6.00 late fee per item, three days after the due date has passed. This late fee is non-negotiable.
Reserve overdue fines apply to items on Course Reserve, Multicultural Curriculum Collection (Curric) books and items in the Protected Collection.
Fines accrue even while the library is closed.
The maximum fines per item is $25.00.
Fines on Reserve items are as follows:
• $4.00 for the first hour or partial hour
• $1.00 each hour thereafter
After 72 hours Reserve items will be considered lost. The borrower will be billed for the cost of replacing the item, the amount accrued in overdue fines, and a library billing fee of $16.00.
Upon return of the item, only the replacement cost of the item will be canceled, provided the item has not been replaced by the library.
There are no exceptions; Reserve items are unique and failure to return them infringes on the right of access to other library patrons. These fees are non-negotiable.
Interlibrary Loan Items
A courtesy reminder (overdue) notice is sent within 1 to 2 weeks of the due date
3 weeks after the due date, a notice of bill pending is sent
4 weeks after the due date, the item is billed ($65.00 and $16.00 billing fee, $81.00 total per item overdue)
Document Delivery
(delivery of UCSC-owned items to UCSC faculty/staff/graduate students)
Selecting UCSC Document Delivery Service (fac/staff/grad only) within Melvyl Request, UC-eLinks OR Citation Linker, allows UCSC faculty, staff and graduate students to order and have delivered UCSC-owned books and articles.
articles are asssessed a $3.50 fee regardless of length
a bill for each UCSC-owned article ordered will be mailed the day after the article was ordered
charges for articles are assessed in a patron's circulation record
recharges may not be used to pay for document delivered articles
General Billing Information
Staff and Graduates are allowed a maximum of $50.00 in charges on their Library account.
If charges on the account exceed $50.00, the account is automatically blocked and business with the library is suspended.
Any chargesmore than 90 days in arrears, including charges that do not exceed the maximum allowable, $50.00,will result in a block on the library account. Payment must be made in full, for any items that are +90 days past due.
Ex: If person X orders two document delivery articles on April 1, 2005 and does not pay for the articles by July 1, 2005, person X will have his/her account blocked. An invoice will be sent to person X requesting that payment be made at the Library in order to unblock his/her account.
Regular Circulating Item that has not been recalled* by another patron.
3 days before an item is due, an email courtesy reminder is emailed
6 days after the due date, an overdue reminder email is sent to the patrons
45 days to return the item after it is overdue
Billed for replacement, billing and processing fees (minimum o f $45.00 replacement, $16.00 billing and processing) on day 46 of overdue status. Library Account is blocked - no privileges until the account has been resolved - call the Library.
If the item is returned within 45 days, $6.00 per overdue item is assessed. This is non-negotiable
If the item is returned at any point after 45 days, a $16.00 per overdue item is assessed. This is non-negotiable.
Recalled Item
The item is due 2 weeks from the date of recall (an email is sent informing the patron of the new due date)
If the item is returned by the newly assigned due date, no fees will be assessed and the acocunt will not be blocked
If the item is returned after the new due date, a block is automatically placed on the faculty person's account
Items returned two weeks after the new due date, will be assessed a non-negotiable $6.00 per item recalled, overdue fee.
Anyone, regardless of status, can have a book recalled. Manage your account on-line or call the Library to verify the status of items on your account: 831-459-5185 (McHenry), 831-459-5300.
Journals and Reference and Library Use Only (LUO) books and journals
These items follow the same billing pattern as regular circulating items with the exception of the introduction of a $6.00 late fee per item, three days after the due date has passed. This late fee is non-negotiable.
Reserve overdue fines apply to items on Course Reserve, Multicultural Curriculum Collection (Curric) books and items in the Protected Collection.
Fines accrue even while the library is closed.
The maximum fines per item is $25.00.
Fines on Reserve items are as follows:
• $4.00 for the first hour or partial hour
• $1.00 each hour thereafter
After 72 hours Reserve items will be considered lost. The borrower will be billed for the cost of replacing the item, the amount accrued in overdue fines, and a library billing fee of $16.00.
Upon return of the item, only the replacement cost of the item will be canceled, provided the item has not been replaced by the library.
There are no exceptions; Reserve items are unique and failure to return them infringes on the right of access to other library patrons. These fees are non-negotiable.
Interlibrary Loan Items
NOTE: only UCSC faculty, staff and students are eligible for Interlibrary Loan.
A courtesy reminder (overdue) notice is sent within 1 to 2 weeks of the due date
3 weeks after the due date, a notice of bill pending is sent
4 weeks after the due date, the item is billed ($65.00 and $16.00 billing fee, $81.00 total per item overdue)
General Billing Information
Undergraduates/Community Users/Friends are allowed a maximum of $25..00 in charges on their Library account.
If charges on the account exceed $25.00, the account is automatically blocked and business with the library is suspended.
Any chargesmore than 90 days in arrears, including charges that do not exceed the maximum allowable, $25.00,will result in a block on the library account. Payment must be made in full, for any items that are +90 days past due.
Example: If person X accrues two late fines in June of 2005 and does not pay for the fines by September of 2005, his/her account will be blocked until payment (in full) has been made.
$100
up to the actual cost of replacement– Books (N, Q, R, T call
numbers)
$60 up to
the actual cost of replacement– Books (other call numbers)
$65
– Interlibrary Loan books
$70 –
Unbound periodicals
$139
– Bound periodicals
$234 (or
list price) – Videos
$12
– Slides
Account Management Strategies
Avoid billing complications by:
Managing your account on-line: review due dates, check for recalled items, renew items
Contacting Library Circulation staff immediately if you notice discrepancies in your account
Returning items to the service desk and asking for a receipt
Reporting lost or stolen cards immediately
Keeping your address information current: update by phone or on-line
If you cannot view your account on-line, contact Circulation staff and ask for assistance in managing your account. Staff can renew items for you and staff can alert you to any recalls or charges on your account—McHenry Library: 831-459-5185; Science & Engineering Library, 831-459-5300.
